FAQs
Shipping
Where do you ship?
We currently ship everywhere in the USA & Canada. We offer free shipping!
Will I receive a confirmation email when I place my order?
Yes, you will receive an order confirmation email after placing your order. Please check your spam folder before contacting us. In case you didn't get your email confirmation, please reach out to us at support@dewberrydiamonds.com or use Contact Us form.
How long does it take to receive a tracking number?
It usually takes 1-3 business days to receive a tracking number. You will receive a separate email with the tracking number that you can use to track your package.
Returns
What is your return and exchange policy?
We accept returns within 30 days of the original purchase date for unworn and undamaged items. All returned jewelry must arrive in the condition they were received along with the original tags and packaging. To start the return process fill out Contact Us form. Please do not send your purchase back to our warehouse before contacting us. For more information visit Return Policy.
There is an issue with the order I received
We apologize for the inconvenience! If you received a damaged or defective item, wrong item, or are missing an item from your order, please contact us at support@dewberrydiamonds.com and our team will help.
Payment
What types of payment do you accept?
We accept payment via Credit Card, Debit Card, PayPal, and Apple Pay (Safari only).
Is my payment information safe?
We're here to assure you that your credit card information is safe when you're ordering from DewberryDiamonds. Our website incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions.
To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@dewberrydiamonds.com or use Contact Us form.