Privacy policy

Last updated: February 6, 2026

Dewberry Diamonds (“we,” “our,” “us”) operates this website and online store at https://dewberrydiamonds.com. This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, place an order, create an account, or communicate with us.

By accessing or using our website and services, you agree to the practices described in this Privacy Policy. If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs how personal information is handled.

Information We Collect

We collect personal information that you provide directly to us and information collected automatically when you interact with our website.

Information you provide to us

  • Full name
  • Billing and shipping address
  • Email address and phone number
  • Payment and transaction details (processed securely through Shopify Payments)
  • Account login details if you create an account
  • Communications sent to us by email, contact forms, or customer support

Information collected automatically

  • IP address and device identifiers
  • Browser type and operating system
  • Pages viewed, products browsed, and actions taken on the website
  • Date, time, and referring URLs
  • Cookies and similar tracking technologies

We do not collect or store complete credit card numbers on our servers. All payments are handled through secure payment providers.

How We Use Your Information

Your personal information is used for legitimate business purposes, including:

  • Processing and fulfilling orders
  • Confirming payments and sending order updates
  • Shipping products and managing deliveries
  • Handling returns, exchanges, and customer support requests
  • Managing user accounts and order history
  • Sending service-related messages such as order confirmations
  • Sending marketing emails when you have provided consent
  • Improving website performance, usability, and product offerings
  • Detecting suspicious or unauthorized activity
  • Meeting legal and regulatory requirements

Marketing Communications

If you choose to receive promotional emails from us, you may unsubscribe at any time using the link provided in the email. Transactional messages related to orders or customer service will still be sent even if you opt out of marketing emails.

Cookies and Tracking Technologies

Our website uses cookies and similar tools to support essential functions, improve browsing experience, and understand customer behavior. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the website.

How We Share Information

We may share your personal information only when necessary and for lawful purposes, including:

  • With Shopify, which hosts our store and supports payment processing, security, and analytics
  • With shipping and logistics partners to deliver your orders
  • With service providers who assist with website operations, customer support, and communications
  • With legal or regulatory authorities when required by law
  • In connection with a business transaction such as a merger or asset transfer

We do not sell your personal information.

Third-Party Services and Links

Our website may include links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before sharing any personal information.

Children’s Privacy

Our website is intended for individuals who are legally able to enter into purchase agreements. We do not knowingly collect personal information from children under the age of 16. If you believe a child has shared personal information with us, please contact us so we can take appropriate action.

Data Security and Retention

We take reasonable measures to protect your personal information. However, no online system can guarantee complete security. Information is retained only as long as necessary to fulfill orders, meet legal obligations, resolve disputes, and support business operations.

Your Rights

Depending on your location, you may have rights related to your personal information, including:

  • Requesting access to the information we hold about you
  • Requesting correction of inaccurate information
  • Requesting deletion of personal information, subject to legal limits
  • Requesting a copy of your information in a usable format
  • Opting out of certain data uses related to advertising

Requests can be submitted using the contact details below. Identity verification may be required before processing requests.

International Data Transfers

Your personal information may be processed or stored outside your country of residence. When required, appropriate safeguards are applied to protect your information in accordance with applicable laws.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

Contact Information

If you have questions about this Privacy Policy or your personal information, please contact us:

Email: ecom.dewberry@gmail.com

Address:
Dewberry Diamonds
15 W 47TH ST STE 702, New York,
NY, 10036, United States