Shipping policy

Shipping Policy

Last updated: February 6, 2026

This Shipping Policy explains how orders placed on https://dewberrydiamonds.com are processed, shipped, and delivered. Please review this information carefully before placing an order.

Order Processing Time

All orders are prepared and processed within 1–3 business days after payment confirmation.

Business days do not include weekends or public holidays. During high-demand periods or promotional events, processing times may extend slightly.

Shipping Locations and Delivery Timeframes

We offer free shipping on all orders.

Estimated delivery times after dispatch are as follows:

United States
7–12 business days

Canada, United Kingdom, Germany, Australia, Spain, France, Italy, Netherlands, Sweden, Brazil, Chile, Colombia, Mexico
12–15 business days

Delivery timelines are estimates based on past shipping data and carrier performance. Actual delivery dates may vary due to customs procedures, carrier delays, weather conditions, or other factors beyond our control.

Shipping Confirmation and Tracking

Once your order is dispatched, you will receive a shipping confirmation email that includes your tracking details.

Tracking information generally becomes active within 48 hours of receiving the confirmation email. If tracking updates are not visible within 3 business days, please contact our support team for assistance.

Delays Outside Our Control

While we work closely with our shipping partners, delays may occur due to circumstances such as customs clearance, carrier disruptions, or regional delivery constraints. Estimated delivery times should be treated as guidance and not as fixed delivery commitments.

Damaged Items During Transit

If your order arrives damaged, please contact our customer support team within 3 business days of delivery.

To help us assess the issue, we may request:

  • Clear photos of the damaged item

  • Photos of the outer and inner packaging

  • Any other relevant details

Once verified, we will take appropriate steps to resolve the issue.

Lost or Stolen Shipments

Dewberry Diamonds is not responsible for orders marked as delivered by the shipping carrier but reported as lost or stolen afterward.

In certain cases, and at our discretion, we may assist by providing documentation requested by the shipping carrier. Replacement or reimbursement for such orders is not guaranteed.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping details at checkout.

If you notice an error in your address, please contact us immediately. While we will make reasonable efforts to update the address before dispatch, changes cannot be guaranteed once an order has entered processing or shipment.

Orders shipped to incorrect addresses provided by the customer are not eligible for replacement or refund.

Contact Information

For any shipping-related questions or concerns, please contact us:
Email: ecom.dewberry@gmail.com
Phone: +1 (917) 645 0221