Cancellation Policy
Cancellation Policy
Last updated: February 6, 2026
We understand that plans may change. This Cancellation Policy explains when and how orders placed on https://dewberrydiamonds.com can be cancelled.
Order Cancellation Before Dispatch
You may request cancellation of your order before it has been dispatched from our facility.
To request a cancellation, please contact us through our official support channels:
Email: ecom.dewberry@gmail.com
Phone: +1 (917) 645 0221
Please include your order number in your request.
If the order has not yet been packed or shipped, the cancellation will be accepted and a full refund will be issued to the original payment method. Refunds are initiated within 1–2 business days after confirmation.
Cancellation requests sent through social media platforms or unofficial channels will not be considered valid.
Order Cancellation After Dispatch
Once an order has been shipped, it cannot be cancelled.
If you no longer wish to keep the item after dispatch, please accept delivery and submit a return request in line with our Return & Refund Policy.
Refunds for Cancelled Orders
All orders on Dewberry Diamonds are prepaid.
For orders cancelled before dispatch, refunds are issued to the original payment method used during checkout. Refunds typically reflect within 3–7 business days, depending on your bank or payment provider.
Seller-Initiated Cancellations
We reserve the right to cancel an order in certain situations, including:
- Product unavailability or discontinuation
- Incomplete or incorrect shipping information
- Orders flagged as high-risk or suspicious by payment or security systems
If an order is cancelled by us, you will be notified promptly and a full refund will be issued if payment has already been completed.
Need Assistance?
If you have questions or need help with cancelling an order, please contact our support team:
Email: ecom.dewberry@gmail.com
Phone: +1 (917) 645 0221
Support Hours: Monday to Friday, 10:00 AM – 6:00 PM (EST)